Refund Policy

If all conditions below are met, we will refund 100% of the amount actually paid for the relevant GrantGo SG purchase. The refund is made against the original Stripe transaction, including any 50% launch discount; it is not the undiscounted list price and does not cover government, consultant, vendor or other third-party costs.

• You purchased the pack through GrantGo SG and are the buyer or authorised representative.
• You used the GrantGo SG-generated documents in the corresponding application.
• The application was submitted to the administering agency for the grant assessed and was rejected by that agency.
• You submit a legible, genuine agency rejection notice from the private prep workspace as PDF, PNG or JPEG, no larger than 5 MB, together with a brief explanation.
• The purchase has not already been refunded or charged back.

We may ask for only the additional information reasonably needed to match and verify the application, decision and purchase. You may redact unrelated personal or commercially sensitive information, provided the agency, application, outcome and relevant identifiers remain verifiable.

The promise does not cover an application that was never submitted, withdrawn, abandoned, still pending, returned only for clarification or correction, submitted for a different grant or business, or supported by altered, fabricated or unverifiable evidence. It also does not cover duplicate purchases, third-party costs, or claims involving fraud or abuse. These exclusions do not affect remedies for a defective or misdescribed service under applicable law.

Open the relevant purchase in your prep workspace, select “Request a refund”, provide the application submission date and rejection-notice date, add a reason of 5–2,000 characters, and upload the rejection notice. Submit promptly after receiving the notice.

The standard deadline is 70 calendar days after you submitted the grant application. If the agency issues its rejection later, the deadline automatically extends to 30 calendar days after the date on the rejection notice. In short, submit by the later of those two dates. The clock does not run from your GrantGo SG purchase, because purchase timing does not control the agency’s review.

We acknowledge online submissions by email and record them as pending review. Submission does not itself approve or issue a refund. An authorised operator must review the request and explicitly approve it before any Stripe refund is initiated. After an eligible request is submitted with the required evidence, GrantGo SG’s manual review and refund processing generally takes 2–4 weeks. This is a good-faith estimate, not a guarantee. Date entry is checked when you submit, and the rejection notice is verified during manual review. If exceptional circumstances prevented a timely request, contact us through Feedback & questions. If more evidence is required, we will contact the account email. The workspace displays the request status.

Approved refunds go to the original payment method. The 2–4 week estimate above covers GrantGo SG’s manual review and refund processing only. After we issue a refund, the bank or card network may take an additional 5–10 business days to post it; they control that timing. If execution fails, we retain the request for manual handling and may ask you to contact us through Feedback & questions. We will not ask for full card credentials.

Rejection evidence is private, used to verify and administer the request, accessible to service providers only as needed, and retained only while needed for the request, disputes, fraud prevention or legal obligations. Account deletion normally deletes the evidence, subject to any overriding legal need to retain it. See our Privacy Notice for retention, access and correction rights. This commercial promise is additional to, and does not replace, rights and remedies available under Singapore law.